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We know that plans change. This page explains what happens if you need to cancel a booking, and when we can return your booking as TeamUp account credit.
Cancel at least 24 hours before your session and the booking will be returned to your TeamUp account as credit.
Cancel at least 7 days before the course starts and the booking will be returned to your TeamUp account as credit.
Cancel at least 7 days before the camp starts and the booking will be returned to your TeamUp account as credit.
When you book a place at Train Hard, we reserve that space specifically for you. Our classes have limited places, so a late cancellation can leave an empty space that we are unable to offer to somebody else.
The notice periods give us a reasonable opportunity to make the place available to another customer, while still giving you flexibility when your plans change.
For our regular weekly sessions, you can cancel your booking through TeamUp up to 24 hours before the session.
When cancelled within this period, the booking will be returned to your TeamUp account as credit, which can be used towards a future booking.
Less than 24 hours' notice? The booking will normally be forfeited and no credit will be issued.
Courses are booked as a block, with a place reserved for the entire course.
If you need to cancel a course booking, please give us at least 7 days' notice before the course starts. The booking can then be returned to your TeamUp account as credit.
Once a course has started, individual sessions cannot be cancelled or refunded. This includes sessions that have been missed due to holidays, other commitments or changes of plans.
Camps require at least 7 days' notice if you need to cancel.
When cancelled within the notice period, the booking will be returned to your TeamUp account as credit.
Less than 7 days' notice? The booking will normally be forfeited and no credit will be issued.
Log into your TeamUp account and cancel the booking before the 24-hour cancellation deadline. Your booking will then be returned to your account as credit.
The booking will normally be forfeited and no credit will be issued. This is because there is not enough time for us to offer the space to somebody else.
Our normal cancellation deadlines still apply. If your child becomes unwell, please cancel as soon as you know they cannot attend. We may use discretion in exceptional circumstances, but this is considered on a case-by-case basis and is not guaranteed.
No. Course places are booked for the full course and individual sessions cannot normally be cancelled or refunded once the course has started.
Yes. Once a booking has been returned as TeamUp credit, you can use that credit towards another available Train Hard booking.
No. Bookings are personal and cannot be transferred to another person.
Our standard cancellation process provides TeamUp account credit rather than a monetary refund.
If something unexpected or exceptional has happened, please contact us. We can consider individual circumstances at our discretion, although we cannot guarantee that credit or a refund will be available.
If you need help with a cancellation or have a question about a booking, please contact us as soon as possible.
The Parkour Project
The Project Climbing Centre
The Dolphin Centre
Poole
BH15 1UD
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